There are two troubleshooting steps you can perform that will help isolate the cause of the problem: It's best to use a network where bandwidth intensive applications (Netflix, Hulu, Amazon Prime video, gaming, etc.) aren't running. Using a hard wired connection may help, but if not available, get as close to the router as possible, restart your computer, and be sure to disable all other running applications on your computer after the restart. The ports may not be blocked on your network, but it could be that the bandwidth simply isn't sufficient to stream video to our server. ) You can try using a different network to see if that helps.ģ) Lack of bandwidth. There could be a block to the necessary ports for the media server connection (Ports. If you choose to implement the above workaround, be sure to re-enable your AVG Realtime Protection once the exam is finished.Ģ) The WiFi network you are using. You need to click on this and set it to "off". The screen print below shows Realtime Protection turned on. It also can interfere with the photo steps in the pre-exam webcam check, resulting in your camera not being found.ĭisabling the AVG "Realtime Protection" is easy to do via the AVG user interface. You can do this via System Preferences > SecurityĪlso, AVG for Mac has been shown to cause the above problem. If using a Mac, disabling the Mac Filevault and Firewall may be necessary. Temporarily disabling these may help, but be sure to re-enable your anti-virus afterwards. This can be caused by:ġ) Anti-virus or firewall software running on your computer. The errors indicate that your computer cannot make the necessary connection with the Respondus media servers in order to record video. We're unable to connect to our media servers from your computer." When starting your Respondus Monitor exam on your computer, you might encounter a problem connecting to the Respondus Media Server.Ī variation of this same problem might produce an error that says:
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